26c3 | Created: 31.12.2009 18:00 |
Nicht viel dazu zu sagen:
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Fun with in-band remote-management | Created: 11.12.2009 23:42 Last modified: 11.01.2010 00:05 |
The most recent cluster nodes at work use in-band remote-management,
that is: The management card that allows resetting the machines and
things like that uses the same physical interface the machine uses
for its normal ethernet connection. The way this works is that
packets tagged with a certain VLAN ID reach only the management
card, while everything else goes to the normal network interface
that e.g. the linux kernel sees. Though my gut feeling told me
this was a stupid idea from the start, we had to accept it for
the simple reason that everything else was impractical. There
was just no space for another set of cables and switches for
dedicated management interfaces. At first, everything went surprisingly smooth. Everything could be easily configured, and worked flawlessly from the start. Until we booted a 9.10 Ubuntu instead of the 8.04 LTS that usually runs there. Somewhere in the middle of the messages the kernel writes during boot, the serial console (which is serial-over-lan through the management card) would just stop responding, in fact the whole management card would suddenly not reply to anything anymore, until either the management card or the whole machine was reset. It took a while to work that one out. The last message on the console before it died was not always the same, but it was usually within the same 10 lines. I finally realized that it always died few seconds after loading the network driver. Further investigation revealed quite a few amusing details.
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Die legendär nervige Feuerzangenbowle | Created: 05.12.2009 12:34 |
Wie in vielen anderen Städten gibt es auch in Erlangen an
der technischen Fakultät jedes Jahr in der Vorweihnachtszeit
eine Vorführung der
"Feuerzangenbowle". In weihnachtlicher Atmosphäre wird
gemeinsam im Hörsaal (bzw. den Hörsälen - weil
einer nicht reicht sind es drei) der Film von 1944 geschaut, und
einige der Szenen werden vom Publikum entsprechend begleitet - wenn
z.B. im Film der Wecker klingelt, klingeln auch im Hörsaal
etliche Wecker. Ich habe den Spass schon mehrmals mitgemacht, dieses Jahr jedoch wohl zum letzten Mal - denn ein Spass war es diesmal nicht, es überwog ganz eindeutig der Nervfaktor. Zuallererst war da der Eindruck, dass der Hauptzweck der Veranstaltung ein möglichst hoher Absatz des vor den Hörsälen verkauften Glühweins war. Es war schon immer so, dass man beim angekündigten Filmstart von 20:30
Zur Auswahl der Vorfilms möchte ich noch sagen, dass "Dinner for One", noch dazu in falscher Fassung, eine beschissene Wahl ist. Den Film schaut man an Silvester wenn man will, aber nicht Anfang Dezember. Ich habe bereits den Lärmpegel erwähnt: Der stieg permanent weiter an. Denn durch den übermässigen Glühweingenuss hatten einige bereits einen beachtlichen Alkoholpegel erreicht, was sich in lautem dummen Gröhlen äusserte, und einem manchmal das Gefühl vermittelte, man sei zwischen ein paar hirntote Fussballfans geraten. Apropos hirntot: Wie jemand, der auf die Idee kommt, brennende Wunderkerzen in einem geschlossenen Raum in einen Pappkarton zu stecken, 20 Jahre alt werden konnte ohne sich selbst umzubringen, und sogar noch das Abitur kriegen konnte, ist mir ein Rätsel. Und übrigens: Es ist extrem asozial, eine Ladung Wunderkerzen vor "der richtigen Zeit", nämlich wenn die richtige Stelle gegen Ende des Films kommt, abzufackeln. Die Dinger stinken bestialisch, die Ausdünstungen sind nicht wirklich gesund, und die Lüftung im Hörsaal ist nicht wirklich ausreichend für 300 Leute plus die Abgase von Wunderkerzen. Die Krönung des ganzen war dann die Sitzreihe hinter mir, die eine Stunde lang diskutierte ob sie danach ins Paisleys oder doch ins HaWo sollten - in einer Lautstärke, dass man sie deutlich besser verstand als den Film. Vielleicht werd ich auch einfach nur "zu alt für den Scheiss" [tm]. |
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I could swear there was a tape here... | Created: 28.11.2009 12:34 |
In the last posting I already wrote about the defective
tape library gripper and what problems it caused. But
why did the gripper die?
The library is not that old, and hasn't exactly been
under heavy stress yet, so it certainly didn't die
from senile decay. For those unfamiliar with how these things work: The gripper sits in the middle aisle of the library. On both sides, there are shelves filled with tapes, and in one place there are a few tape drives. The gripper is mounted on some transport mechanism, so it can move up and down the aisle, and up and down vertically. It also can turn by 180 degrees so that it can reach both sides of the aisle. One side of the gripper assembly has a barcode scanner, so it can read the labels of the tapes, the other side has two grippers (hence the name) for taking or putting tapes. What the gripper usually does is that when the control software requests it, it goes to fetch a certain tape from its shelf, drive to the place where the drives reside, and puts it into the drive. When the tape has been read, the control software will tell it to put the tape back onto the shelf, and it will do that. The library also has an I/O slot, which can be used to get tapes in or out of the library. It's basically a shelf that can be reached from both sides - one side for the tape robot, one for the human. It all started when I told the library (remotely) to move some tapes to the I/O slot, because I wanted to take them out for demonstration purposes. However, when I arrived at the library to pick up the tapes, I was greeted with the error message "Gripper unable to pick cartridge" instead. Finding that a bit strange, I checked the inside of the library for obstructions. There was nothing wrong. However, the gripper was making strange noises, and unable to pick any tapes - in fact, it dropped some while trying to pick them. It really must have died when trying to fetch my tapes, because it had put some tapes into drives successfully just a moment before. When the support technician arrived to change the gripper, he seemed surprised how that could have happened as well - he mumbled something about the gripper being smashed into tiny little bits, everything broken that could be broken. We couldn't help the impression that in private he thought we had treated the gripper with a big hammer because we're such sick bastards. Only during the long exchange marathon that ensued (see last post) did we eventually realize the true reason. The library had gotten two additional tape drives just the week before. For putting the new tape drives in, you naturally have to make room, so you have to remove some of the storage slots for tapes. The technician that put in the new drives did that, and placed the tapes that had been there into some other slots in the library. However, he either forgot to let the library see that there are no tapes any more by letting it do a barcode scan after moving the tapes, or it didn't work properly. All slots have a special barcode meaning "there is no tape here" in the back, so when there is no tape in the slot, the barcode scanner sees the "i am empty" label instead of a tape label, and the library then knows there really is no tape. However, the front of the tape drives does not have any labels, and the library still remembered there had been tapes in that place before. Because it didn't see the "empty" barcode either, it assumed the tapes were still there, and just the barcode was bad or had fallen off. When I selected the tapes to remove, I had selected some of these tapes, and the gripper tried to grab them - and slammed into the new tape drives full speed. Luckily, these drives are a lot more stable than the gripper - else they would have had to exchange the drives as well... |
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Works if you hotplug it | Created: 28.10.2009 00:20 | ||||
At work, there is this nice and rather new tape library.
Said library had a defective gripper - that is the part
with which it takes the tapes out of their slots and puts
them into the tape drives, or the other way round.
Why the gripper died is quite possibly a story for another
posting, but todays subject is a different one: The bad gripper was replaced last week, and for almost a week, the library worked flawlessly. Until Monday: The library stopped (again) and displayed an "Error 41A0", an error code on which google returned zero hits. So we called support, and they sent a technician and yet another gripper. The technician tried to power cycle the library, with the effect that it didn't even get through all the normal power-up tests before displaying "Error 41A0" and stopping. So what is "Error 41A0"? The technician had the answer in his manuals: It means the gripper is incompatible with the library. Of course, that was complete nonsense - after all the library had been running for a week with that gripper before suddenly deciding it's an incompatible one. So the gripper was replaced - again. The result however stayed the same - "Error 41A0". It took three hours and numerous phone calls to find out what actually was the problem: The grippers, both the one from last week and the newest one, really were incompatible with our library. As it turns out, there are two types, the normal one, and one which has slightly stronger motors that it needs to be able to reliably put tapes into high density slots. Those are slots where not one but five tapes reside, packed one behind the other, so to get the last tape the gripper first has to pull out the four others sitting in front of it. Support sent us the normal model, but we have high density frames and thus need the stronger model. So why had it worked for a week despite the gripper definitely being the wrong model? Well, almost everything in that library can be hotplugged, or at least semi-hotplugged. When the technician changed the gripper last week, he just told the library to turn off the gripper via software, then changed the gripper, then put the gripper online again via software. Apparrently, the library does not check if the gripper has been replaced with a different model in that situation. So it still saw the old gripper, and since apart from the motor strength they are actually the same, controlling the gripper worked just fine. It would have stayed that way until the next powercycle, if there hadn't been an "inventory" command. It obviously does check the gripper type when doing an inventory - and from that moment on there was no way of getting it to accept that wrong gripper again. |
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Heatsinks are overrated | Created: 24.09.2009 00:58 |
One of our cluster nodes at work crashed during the weekend.
After a reset, it came up again, but crashed again within a minute.
Another reset, and that time it didn't even get through the BIOS
before crashing. For every crash, the management card logged
either CPU0 IERR asserted or CPU1 IERR asserted. As we thought it was unlikely that both CPUs died at the same time, we assumed the mainboard to be bad. We opened a support case and waited for a technician to show up to change the board. However, after we opened the case of the machine, we saw this: ![]() Yup, those are the heatsinks on the CPUs, and they just were not screwed in. The amusing thing is that this machine is almost three years old, and it came factory integrated, i.e. fully assembled - we unpacked it, put it into the rack, and haven't moved or opened it for almost three years now. The machine has been running without the heatsink screwed on all the time. Apparently, the heat-conductive paste was enough to keep it in place in the beginning. With the paste getting drier and drier over time, the heatsink lost contact at some point - judging from the crashes, that happened last Sunday night... |
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Next business day advance replacements - in 7 weeks | Created: 05.08.2009 23:29 |
I have quite a few switches at work from a certain big manufacturer, lets
call them Howling Packrat. Until recently that has always been the same
model for many years, nothing fancy, just gigabit switches with
48 ports. We generally
like them because they're pretty reliable and just work, unlike the
ones from the big C, where they force you to pay a fortune just to
get security updates and live in a hell full of crappy bugridden firmware.
However, the last one they delivered to us (before they released a new
model, a little cheaper but with less features) must have been manufactured
on a monday - it made nothing but trouble. After some power outage a year ago, that switch already showed really strange behaviour. It always booted into some sort of recovery mode that it is supposed to enter only when the firmware image is corrupt. However, that was not the case - from the recovery mode you could just enter the command to boot the firmware, and it would do that without any problems, and in fact we hadn't even tried to update the firmware ever, so corruption was unlikely. The problem disappeared as magically as it had appeared, while we were still trying to work out what was wrong with the help of a support guy, and without any configuration change. Last week, there was another short power outage. After that outage, the switch did not return. When I went to check it just sat there, all lights on. So I powercycled it, and it started to boot, and everything seemed fine. At least until 3 minutes later the rest of the network went down as well. As it turned out, the switch had completely forgotten its config, which of course put all ports into the same VLAN, and as an added bonus made a nice loop on any trunk port. Even after resetting the config (and saving) - on the next power cycle it came up with the default config again. That was where I had enough - I opened a support case and requested to replace the switch. That was on the morning of Thursday, the 30.07. And this is where the fun part starts. It started with the usual madness we have gotten used to, because it happens every time: About an hour after opening the case, a support guy calls. Of course, I checked the box that says "Do not call me, I prefer to be contacted by eMail", but that seems to have no effect whatsoever. And he does what they always do: Ask for the address where the replacement part is to be delivered. Of course, I already entered that when I opened the case, so he has the address right in front of him on the screen, but hey, nothing like wasting a little time for a useless phonecall. I mean I could have moved to another state within the last 60 minutes and taken the equipment with me... That is where the usual madness ends. What usually would have happened is that the replacement part arrives on the next morning. However, we waited in vain on Friday. Same on Monday. And on Tuesday. And on Wednesday. So I wrote to the case asking where my replacement was. Three hours later I get a call. And they called to tell me that my replacement would take a little longer. They were planning to deliver it on the 15.09., i.e. SEVEN WEEKS late. With that in mind, read how these switches are advertised (brand and product name slightly disguised): PH ContraEllipse networking products come with hardware warranties you would expect from PH. Our industry-leading PH ContraEllipse Lifetime Warranty features next-business-day advance replacement (available in most countries)**, and includes coverage for fans and power supplies for the entire warranty period. Ah, so "next business day advance replacement" does not mean you get a replacement on the next business day after something failed, it means you get a replacement on the next business day after the business day in 7 weeks!PS: In their defense - the replacement actually got shipped a few hours later, after I told them as calm as I could that waiting another 6 weeks for something sold as "next business day" was not acceptable. |
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Denn zum Glück gibt's die Packstation - aber nicht in Erlangen | Created: 17.07.2009 21:36 | ||||
Seit geraumer Zeit betrommelt der gelbe Riese seine
Errungenschaft der Packstation: Nichts weiter als ein Automat,
an dem man Pakete abholen und versenden kann. Eigentlich eine
sehr gute Idee. Dafuer gibts
sogar ein schmissiges Werbelied - "Denn zum Glück
gibts die Packstation, und die nächste ist auch gar
nicht weit". Was allerdings in allen Werbeheftchen
und dem Werbelied fehlt ist der Zusatz: "aber nicht in
Erlangen" - jedenfalls nicht fuer alle. Denn Packstationen gibt es eigentlich genug in Erlangen - nur keine öffentlichen. Bis auf eine einzige stehen alle auf dem Firmengelände der "Bank mit angeschlossener Elektroabteilung", manchmal auch "Siemens" genannt. Diese Stationen sind nur für die Mitarbeiter dieser Firma gedacht, und tauchen auch nicht im Packstationfinder auf. Alle anderen, die nicht fuer diese Firma arbeiten, muessen sich die einzige der Allgemeinheit offenstehende Station teilen, und die befindet sich vornehm ausgedrückt am Popo der Welt. Ich kann mich daher seit Jahren nicht des Gefühls erwehren, dass DHL auf mich als Kunden einfach scheisst. Denn einen Ausbau auf mehr als eine öffentliche Station gab es nie, was für eine Stadt mit über 100000 Einwohnern doch etwas mager ist. Doch es wird noch besser: Heute liegt ein netter Brief im Briefkasten, in dem DHL den Packstationkunden mitteilt, dass die eine einzige öffentliche Packstation Ende des Monats abgebaut wird. Ersatz? Fehlanzeige. Wenn ich etwas mehr Talent für Grafiken hätte, wuerde ich das ganze wie folgt mit einem Bild untermalen: unten ein paar Menschen, beschriftet mit "Bewohner Erlangens die nicht fuer Siemens arbeiten", und oben ein DHL-Logo, das geradewegs auf eben jene scheisst. PS: Um den Einwänden vorzubeugen, dass es doch noch die Packstation 142 "in Erlangen" gibt: Mir ist bekannt dass es diese gibt, doch sie liegt so weit ausserhalb, irgendwo zwischen Alterlangen und Büchenbach, dass ich sie beim besten Willen nicht als "in Erlangen" bezeichnen würde. |
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traceroute is evil | Created: 20.06.2009 18:32 |
One of the nicest tools to help trace problems on the Intra-
or Internet is traceroute. However, it can
be horribly misleading. Some of its widely known limitations
include:
What happened was that a contractor noticed some strange effects in traceroute and considered the network to have a problem: traceroute to 192.168.81.166 (192.168.81.166), 30 hops max, 40 byte packets 1 10.188.3.254 (10.188.3.254) 8.269 ms 8.255 ms 8.248 ms 2 192.168.81.166 (192.168.81.166) 0.177 ms 0.178 ms 0.172 ms That one was easy to explain - the router is a big one, and though it routes in hardware, the answers to the traceroute have to be generated on its rather slow cpu, leading to delays if the cpu is busy with other things. Packets just passing through it are handled by special hardware, thus they are not delayed even if the cpu is busy with maintenance work, thus the next hop is reachable in roughly 1/50th the time it seems to take to reach the router, even though the packets pass through that exact same router.However, there was more strangeness. Some traces looked like this: traceroute to 192.168.81.166 (192.168.81.166), 30 hops max, 40 byte packets 1 10.188.3.254 (10.188.3.254) 1.264 ms 1.256 ms 1.251 ms 2 192.168.81.166 (192.168.81.166) 0.135 ms 0.133 ms * traceroute to 192.168.81.166 (192.168.81.166), 30 hops max, 40 byte packets 1 10.188.3.254 (10.188.3.254) 1.224 ms 1.217 ms 1.212 ms 2 * * * 3 * * * 4 * * * 5 * * * 6 * * * 7 192.168.81.166 (192.168.81.166) 0.139 ms 0.134 ms 0.125 ms That seemed very weird at first sight. After all it was not the router that lost replies, it was the target host - and the target host was an idle linux machine with no firewalling configured, so there shouldn't have been any drops there. Was there really a network problem? Did the network lose packets?As it turns out: No. With the help of tcpdump, the problem became apparent pretty fast. The linux box got the packet, but just did not reply. And once that was clear, the explanation was apparent. Traceroutes can be done in three different ways: With ICMP, UDP or TCP requests. In any case, the basic trick is to set the Time-to-live (TTL) of the packet sent to the number of the hop you're interested in, and then check from which host the "TTL expired in transit" error message for that packet arrives - voila, that's your hop. However, the last hop (with the target host) in the traceroute is different. Because when the trace reaches the target host, the time-to-live is not expired, so naturally it will not generate a "TTL expired" error message. Instead, it will reply with an "destination port unreachable" error message (for UDP traceroute) or an "icmp echo reply" (for ICMP traceroute). And there lies the problem: The linux traceroute utility by default does an UDP trace. However, even with no firewalling set up, linux limits the number of "destination port unreachable" error messages generated. And that limit by default is set rather low - too low for traceroute to work reliably on fast networks. The traceroute packets can arrive faster than the rate limiting allows the linux host to reply. So there are a few ways to get reliable (w.r.t. the last hop) traceroute results:
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Quo vadis, M-net Support? | Created: 12.06.2009 10:43 Last modified: 20.06.2009 17:00 |
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Seit vielen Jahren bin ich Kunde bei M-net. Und mit vielen Jahren meine ich
wirklich VIELE Jahre. Mit einer kurzen Unterbrechung in der ich Netz im
Wohnheim hatte, bin ich dem Laden seit er noch "Astat" hiess
und nur ISDN Dialups ohne Telefonanschluesse anbot treu
geblieben. Aus Astat wurde NEFkom, NEFkom verschmolz mit M-net. In all diesen Jahren brauchte ich den Support nur selten - es lief einfach alles recht reibungslos. Bis zu den Zeiten von einschliesslich ADSL1 war mein einziger Kontakt mit dem Support, als ein Telekomtechniker bei der Schaltung eines neuen Anschlusses beim Nachbarn meinen kappte - ein Problem das der Support schnell regeln konnte. Der Kontakt mit dem Support wurde häufiger, als ich nach einem Umzug auf ADSL2 wechselte. Denn dafür war ein neues Modem notwendig, und M-net stellte hierfür ein "Sphairon Turbolink AR871" zur Verfügung. Bei diesem Modemtyp war der Ethernet Port sehr anfaellig, er gab nach 1-2 Jahren den Geist auf, und produzierte dann regelmässig Linkausfälle in immer kürzeren Abständen. Das NEFkom/M-net Forum war voll mit Postings zu diesem Problem. Da das Modem bei mir an einem Linuxrouter hängt und Linux anders als Windows hier sehr tolerant ist, fiel das immer erst nach einigen Wochen auf, wenn die Abstände zwischen den Ausfällen so kurz wurden dass die Verbindung schleichend lahm wurde, und das Kernellog überquoll mit: Apr 26 18:38:22 mulder kernel: eth1: link down Apr 26 18:38:23 mulder kernel: eth1: link up, 100Mbps, full-duplex, lpa 0x45E1 Apr 26 18:38:31 mulder kernel: eth1: link down Apr 26 18:38:33 mulder kernel: eth1: link up, 100Mbps, full-duplex, lpa 0x45E1 Apr 26 18:38:34 mulder kernel: eth1: link down Apr 26 18:38:35 mulder kernel: eth1: link up, 100Mbps, full-duplex, lpa 0x45E1 Zwei mal hatte ich den Spass mit einem auf diese Weise defekten Modem, doch genügte eine kurze Mail an den Support mit der Beschreibung des Problems, und es wurde unter der Bedingung das alte (kaputte) innerhalb von 4 Wochen einzusenden ein neues Modem zugeschickt. Der letzte Tausch war vor ca. einem Jahr, und damals bekam ich als Ersatz einen anderen Modemtyp - ein "Turbolink 1203". Ich hatte also begründete Hoffnung, dass die toten Ethernet-Ports mit dem neuen Modemtyp der Vergangenheit angehörten. Leider wurde die Hoffnung bitter enttäuscht. Eines Sonntags beschloss das Modem "10 MBit should be enough for anybody", und Autonegotionation hatte es auch ploetzlich verlernt: Jun 10 00:48:22 mulder kernel: [800471.150524] 0000:02:00.0: eth1: Link is Up 10 Mbps Half Duplex, Flow Control: None Jun 10 00:48:22 mulder kernel: [800471.150706] 0000:02:00.0: eth1: Autonegotiated half duplex but link partner cannot autoneg. Try forcing full duplex if link gets many collisions. Das war zwar ein leicht anderes Fehlerbild als bei den vorherigen Modemausfällen, nichts desto trotz lag das Problem eindeutig am Ethernet Port des Modems. Nachdem ich also durch Testen mit mehreren Rechnern, Kabeln und sogar einem anderen Modem ausgeschlossen hatte, dass das Problem irgendwo bei mir lag, habe ich eine Mail an den Support geschrieben. Die Highlights dieser Kommunikation moechte ich hier in Ausschnitten wiedergeben: From: me To: Support Date: Sun, 07 Jun 2009 22:07:26 +0200 Subject: Defekter Ethernet Port Turbolink 1203? Seit es letzten Sonntag ausnahmsweise mal fuer ein paar Minuten aus war, bekommt mein Turbolink 1203 nur noch mit einiger Verzoegerung (es dauert etliche Sekunden bis ueberhaupt die Link LED angeht) und mit 10 MBit half duplex einen Link auf ethernetseite. Das ist natuerlich zu wenig fuer ADSL2. Die Gegenseite konnte ich als Ursache ausschliessen - das Symptom tritt mit unterschiedlichen netzwerkkabeln und gegenstellen (laptop, switch, PC) auf, und gleichzeitig funktioniert mein eigenes Notfall-Ersatzmodem problemlos mit 100 MBit. Ich kann also nur davon ausgehen, dass der Ethernet-Port des Modems mal wieder die Graetsche gemacht hat - auch wenn die Symptome anders sind als bei den vorherigen zwei Ausfaellen mit den alten Sphairon Modellen. Falls sie Remote keine weiteren Ruecksetz- / Diagnose-Moeglichkeiten haben, bitte ich - wieder mal - um Zusendung eines Ersatzmodems. Debitorennummer laut Kundenportal: **** Die Antwort liess über einen Tag auf sich warten, und war dafür dann nicht nur nutzlos, sondern kontraproduktiv: From: Support To: me Date: Tue, 9 Jun 2009 11:32:43 +0200 Subject: AW: Defekter Ethernet Port Turbolink 1203? [...] An Ihrem Anschluss lassen sich aktuell keinerlei Probleme feststellen, auch sehen wir keine Abbrüche. Wir haben an Ihrem Anschluss ein anderes DSL-Profil eingestellt, bitte beobachten Sie die Verbindung in den nächsten Tagen und geben Sie uns erneut Rückmeldung, falls weiterhin Probleme auftreten. [...] "Anderes Profil" ist dabei ein hübscher Euphemismus für "wir haben die Leitung auf 15 MBit gedrosselt". Was natürlich in keinster Weise zur Reparatur des defekten Ethernet Ports beitrug, nur dazu dass ich jetzt auch mit Ersatzmodem weniger DSL Sync bekomme. Wie mein Geschichtslehrer früher immer sagte: "Gut gemeint ist das Gegenteil von gut gemacht" - und der M-net support meint es offenbar sehr gut, hat aber meine Mail entweder nicht gelesen oder nicht verstanden. From: me To: Support Date: Tue, 9 Jun 2009 12:17:21 +0200 Subject: Re: AW: Defekter Ethernet Port Turbolink 1203? [...] UM HIMMELS WILLEN NEIN!!!! RUECKGAENGIG MACHEN! Auf DSL-Seite funktioniert(e) alles einwandfrei! Wenn ich (mein eigenes, auf eBay ersteigertes) Ersatzmodem anschliesse, sehe ich auch dass die Synchronisation auf DSL-Seite problemlos >16000 erreicht. Das Problem ist eindeutig der Ethernet-Port des Modems. Und auch hier gilt - mit meinem eigenen Modem gibt es keine Probleme, nur das von M-net gestellte spinnt. [...] Diesmal dauerte die Antwort noch länger, und war - man glaubt es kaum - noch weniger hilfreich: From: Support To: me Date: Fri, 12 Jun 2009 08:06:50 +0200 Subject: AW: AW: Defekter Ethernet Port Turbolink 1203? [...] Bitte geben sie uns ihre Kundennummer oder Telefonnummer an um sie eindeutig zu identifizieren. Da der Fehler am Modem liegt, können wir gerne das Modem austauschen. Entweder kommen sie zum Tausch in einen unserer Shops oder wir senden ihnen ein neues Modem zu. [...] Offenbar ist es unmöglich für M-net, eine Antwort einer von ihnen selbst vor nicht mal einer Stunde verschickten Mail automatisch oder manuell (ueber Subject und From-Adresse) zuzuordnen. Wahnsinn. Aber gut, ich habe mit den gewuenschten Daten und fast einem Fullquote der bisherigen Kommunikation geantwortet. Die naechste Antwort kam dann immerhin schnell, aber aus Muenchen - was insofern nicht verwundert, als die From-Adresse aller Antworten bisher "support_muc" war, unterschrieben aber trotzdem von einem Nuernberger Mitarbeiter. From: Support To: me Date: Fri, 12 Jun 2009 15:59:41 +0200 Subject: AW: AW: AW: Defekter Ethernet Port Turbolink 1203? [...] Es tut mir leid,wäre es vielleicht möglich das Sie Ihr Anliegen in ein zwei Sätzen geordnet formulieren könnten, da ich bei dem Durcheinander mich leider nicht zurecht finden kann, vielen Dank. [...] From: me To: Support Date: Fri, 12 Jun 2009 17:14:23 +0200 Subject: Re: AW: AW: AW: Defekter Ethernet Port Turbolink 1203? [...] Um es kurz zu machen: 1. Der Netzwerkport des mir von M-net zur Verfuegung gestellten DSL-Modems ist kaputt, ich bitte um Zusendung eines Ersatzmodems. 2. Das Problem hat ein Kollege von ihnen [1] falsch verstanden, darum hat er an der Konfiguration meines DSL Ports herumgefummelt, indem er ein anderes Profil mit niedrigerer Bandbreite eingestellt hat. Das war komplett sinnlos, da ich mich nie ueber Verbindungsabbrueche auf DSL Seite beschwert hatte, und dadurch selbstverstaendlich der kaputte Ethernetport des Modems nicht repariert wurde. Ich moechte das das Rueckgangig gemacht wird. Debitorennummer laut Kundenportal: ***** Telefon: ***** [...] From: Support To: me Date: Sat, 13 Jun 2009 10:31:53 +0200 [...]Die Geschwindigkeit wird am Montag wieder auf volle Leistung eingestellt. Ein neues Modem wird ihnen in den nächsten Tagen zugesendet. Bitte senden sie uns das alte Modem mit dem beigelegten Rücksendeschein zurück.[...] Das neue Modem kam tatsaechlich am 17ten, und auch das Profil wurde offensichtlich wieder korrigiert (sync mit >17000 KBit). Da auch das Modem funktioniert sieht es aus als haette die Geschichte doch ein Happy End gefunden... |
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Eee PC 1000HE arrived | Created: 31.05.2009 12:35 |
As sort of a reward for finally doing my tax papers, I got
myself an ASUS Eee PC 1000HE. That is an 10 inch Netbook with
an Atom N280, 160 GB HDD and 1 GB RAM - and not to forget:
a non-glossy display. Unfortunately, unlike its predecessor
the 1000H, it is only available with Windows XP home
preinstalled. But as the hardware is practically identical
to the 1000H except the slightly faster CPU and the larger
battery, Linux works flawlessly on it. With
Ubuntu 9.04 Netbook Remix
everything works out of the box, including suspend to RAM and
disc, WLAN, even the Webcam. What is particularily attractive on this netbook is the long battery life. ASUS claims 9.5 hours, but of course they measure that under Windows, with a display brightness of 40% and everything, including WLAN, disabled. That is not a very realistic usage scenario for me, so first thing for me after installing Linux was to make my own measurements of the battery runtime. In both tests, bluetooth and the builtin webcam were deactivated in the BIOS. In both tests, WLAN was on, but the actual network connection was through cable. Display brightness was set to 60 to 70 percent. That in my opinion is "normal brightness" for the rather good display, i.e. the brightness you would use if you want to actually see something and not preserve battery life. Turning the display up to 100 percent does not make sense, it's just too bright. The first test was basically "idleing". All that was running was an IRC client. Normal power saving was active, so it did dim and turn off the screen eventually. In this scenario, the battery lasted for 7.5 hours before reaching "critically low" level. The system then went into "Suspend to RAM" as configured. I was able to wake it up from there another 1.5 hours later. I find both the runtime and the fact that it lasts for ages in the Suspend mode pretty impressive. The (De*l) laptop I have from work hardly lasts two hours and only few minutes more in "Suspend to RAM". The second test was sort of a "worst case" scenario: Playing back a video (recording of a DVB-S stream at around 900 KByte/sec in pal plus) while running burnMMX in the background. The video was too large to fit into cache, so it was actually read from the hard disc, meaning the disc was not under stress, but could not go to sleep either. The fan was pretty loud during that test, in fact I haven't got it to turn up this far during normal use. But even in this very exaggerated scenario, it survived for 4.5 hours. There is something I do not like though: You cannot currently buy any (original) spare batteries for the 1000HE - "the internet" tells me ASUS always takes many months to release the spare parts. Bottom line: I really like my new netbook, and I find it a shame that I have to read on heise.de that ASUS seems to have plans to discontinue the 1000HE in favor of a new model with a crappy glossy display and less battery life (sorry, article is in german). How braindead can managers be? No wait - not only since the banking crisis that is a rhethorical question. |
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ntpd related linux kernel patch | Created: 10.05.2009 19:17 |
Recent linux kernels exhibit a problem in combination with ntpd: ntpd takes far
(read: an order of magnitude) longer to get the clock in sync with the
correct time than on other operating systems or older linux kernels.
Up to now, this has been an annoyance, but apparently not annoying enough
for anyone to bother - after all, the clock is only wrong by a few split
seconds, and ntpd will manage to sync it up eventually, although it will
usually take a few hours. The only people really noticing it are probably
the ones having refclocks, as network latency usually is higher than the
error. An excemption to that is when computers are run in an environment where
temperature is unstable, because that results in changing frequencies in
computer parts, meaning: the clock will start to drift notably, and because
ntpd is too slow to correct it in the proper way (by speeding or slowing the
clock a little) some little time jumps like on startup may occour. Luckily, this annoyance should be over soon, because John Stultz was annoyed enough by it to finally track it down. You can read about his findings in this post on the linux kernel mailing list. Bottom line: The misbehaviour is caused by the rewritten time infrastructure in the linux kernel, and a parameter needs to be tweaked to get back to normal behaviour with the nanokernel. This is a one line kernel patch that in my opinion cannot get into the kernel soon enough. Until then, on linux kernel 2.6.19 to 2.6.29 you can do the patch yourself: open include/linux/timex.h in the linux kernel source tree, locate the line that says #define SHIFT_PLL 4 and change it to #define SHIFT_PLL 2. Then (re)compile your kernel. Although I have not done any proper benchmarks, the results I have seen so far were very impressive - ntpd will sync within an quarter of an hour now, instead of the many hours it took without the patch. I really hope this goes into the kernel ASAP. |
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LCD Tests with an EA DOGL module | Created: 13.04.2009 20:16 | ||||||||||||||||
As part of a bigger project to (hopefully) build a better bicycle speedometer
one day, I played around with some graphical LCD display, the EA (Electronics
Assembly) DOG large 128x64. This display has the advantage that it has pins
in a 2.54 millimeter grid that can just be soldered onto a printed circuit
board (or even a perfboard) or put into some IC socket. Apart from this really
easy handling, it can also run with only one 3.0/3.3 supply voltage, and it
is available in many different color versions that can be combined with just
as many backlight colors. The backlight is actually a seperate part that just
gets mounted below the display. But enough with the commercial. I got the DOGL128W-6, which is black on a white background (FSTN pos. transflective), and an LED68x51-A amber backlight. These parts were put onto a breadboard and connected to an Atmel AVR microcontroller. I then started to write a software library for controlling the display - from scratch. Though (by now) there is some source code available on the internet, I prefer to do things on my own. This software is available for download at the end of this post. Note that it is only a library with an useless little demo that does some output - it does not do anything useful. But you can use the library in your own projects - at your own risk. It is licensed under GPL version 2 and compiles with avr-gcc / avr-libc. The library offers the following features:
Below are two pictures from the setup. Note that the 10K Ohm resistor visible in the second picture that connects to the !Reset pin and was intended as an pullup had to be replaced by a normal wire - with an resistor, the display would occasionally lock up under load. And the colors in the first picture are wrong, they are caused by sunlight. ![]() ![]() |
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DS1820toUSB | Created: 23.03.2009 00:15 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
When I recently replaced my old Pentium 4 based router with some
nice Atom processor based hardware, that left me with a tiny problem:
So far, I had connected a DS1620 temperature sensor to the parallel
port of the P4, that allowed to log the room temperature and
generated some nice graphs. The Atom board however had no parallel
port anymore. I therefore had to find another solution. The solution I built is a board with some Atmel microcontroller that can connect to one or more DS1820 temperature sensors on the one side, and an USB port on the other side. You can read about it here. |
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MSI 945GSE Board arrived | Created: 10.02.2009 23:23 Last modified: 18.02.2009 20:00 |
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I finally got my MSI 945GSE-A board today.
I have been looking for a proper Atom based mainboard for almost a year now.
"Proper" in this context means:
For starters, most boards used the 945 GC chipset. That chipset is just horrible for this application - the complete idiocy of taking a processor that uses only 2 - 4 watts and coupling that with a desktop chipset that uses 22 watts and usually requires active cooling should be pretty obvious. In contrast, the 945 GSE only uses 6 watts. And if you ever found a board that had two network interfaces, you could bet that it was either 100 mbit, or with a can't-handle-100-mbit-stable-leave-alone-gigabit chipset, or BOTH. The MSI now does fulfill all those: As the name suggests, it uses the 945 GSE chipset, and thus can be passively cooled without any problems. It also has two nice Gigabit intel NICs onboard. Plus DVI, VGA, the usual audio outputs, and even 2 serial ports on the back and 4 additional port headers on the board. The only downside I have found so far is that the 1.6 GHz hyperthreading Atom N270 used on the board is NOT a 64 bit processor, i.e. it cannot execute AMD64/Intel64 operating systems. Here are some pictures to make you jealous: ![]() ![]() ![]() ![]() ![]() The case is a Morex Cubid 2677 V3.0. Note that the two case fans visible on the third picture are not connected. The case fits the board pretty well, there is only one slight problem: The power LED has a 3 pin connector, while the board has only a 2 pin header for connecting it. You will have to work around that if you want the LED to light - or you can chose to just not care and do without the green LED. The whole system has no moving parts except in the DVD ROM. Hard Disk is a 32 GB SSD. Power supply is in the front (below the DVD) and also fanless. It needs 12 volts / 5 amperes DC as input (supplied by an external fanless power supply) and generates the usual ATX voltages from that. With the case closed, lmsensors shows a CPU temperature of 84 degrees peak when compiling the linux kernel. As fas as I know, the allowed limit is 99 degrees on-die - note however that the 84 degrees mentioned are not measured oncore, but through a sensor on the board. I have no idea how good that sensor is, but it seems as if the CPU is close to its limits - why they did not put a larger heatsink onto it when clearly they had the space beats me. Edit: My trusted source for processor electrical specifications tells me that the official limit is 90 degrees cover temp. That means temperatures are probably OK, as the board sensor usually is below the processor, where the heat dams up. Installing Ubuntu Linux on the board proved a bit tricky. Although the hardware is all intel und thus very well supported by Linux, unfortunately the PCI IDs of the onboard NICs were not yet known by the e1000e driver in the installer of Ubuntu 8.04 (hardy, kernel 2.6.24) or 8.10 (intrepid, kernel 2.6.26). That makes a network install (as I usually do) a bit hard... I had to use the "jaunty" Beta for installation. It uses a 2.6.28 kernel and recognized the network interfaces without any problems. A collegue tried Opensolaris version 2008.11 on the board: The LiveCD saw the network just fine, but did not manage to bring up X - that however might be a result of the really old 14 inch monitor connected at that time. Here are some things I tried on the board, and whether it is fast enough or not. The CPU usage is taken from top and the sum of all relevant processes (e.g. mplayer and Xorg). Hyperthreading was enabled.
For measuring temperatures/voltages/fan speeds (should you really connect one), lm-sensors can be used: The board has sensors detected as Fintek F71882FG/F71883FG Super IO Sensors (linux kernel module f71882fg). In the same SuperIO chipset there also is a watchdog timer which can be enabled in the BIOS, but I have not found Linux-Support for it yet. Be careful when enabling it, it seems disabling it again is not that easy - only after setting timeout to 0, watchdog to disabled, saving, and then powercycling, it stopped resetting. I measured (or rather: estimated with the help of electrical equipment) the power consumption for the whole system (dvdrom, ssd, board, 2 gb memory in the case with the external and internal power supply) with my cheap ammeter: It shows 15.7 watts when idle, and a peak load of 20.5 watts (with 2 burnMMX and glxgears). For reference, here is the lspci -nn output from the machine: 00:00.0 Host bridge [0600]: Intel Corporation Mobile 945GME Express Memory Controller Hub [8086:27ac] (rev 03) 00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 945GME Express Integrated Graphics Controller [8086:27ae] (rev 03) 00:02.1 Display controller [0380]: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller [8086:27a6] (rev 03) 00:1b.0 Audio device [0403]: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller [8086:27d8] (rev 02) 00:1c.0 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 [8086:27d0] (rev 02) 00:1c.1 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 2 [8086:27d2] (rev 02) 00:1d.0 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #1 [8086:27c8] (rev 02) 00:1d.1 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #2 [8086:27c9] (rev 02) 00:1d.2 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #3 [8086:27ca] (rev 02) 00:1d.3 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #4 [8086:27cb] (rev 02) 00:1d.7 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB2 EHCI Controller [8086:27cc] (rev 02) 00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev e2) 00:1f.0 ISA bridge [0601]: Intel Corporation 82801GBM (ICH7-M) LPC Interface Bridge [8086:27b9] (rev 02) 00:1f.1 IDE interface [0101]: Intel Corporation 82801G (ICH7 Family) IDE Controller [8086:27df] (rev 02) 00:1f.2 IDE interface [0101]: Intel Corporation 82801GBM/GHM (ICH7 Family) SATA IDE Controller [8086:27c4] (rev 02) 00:1f.3 SMBus [0c05]: Intel Corporation 82801G (ICH7 Family) SMBus Controller [8086:27da] (rev 02) 01:00.0 Ethernet controller [0200]: Intel Corporation 82574L Gigabit Network Connection [8086:10d3] 02:00.0 Ethernet controller [0200]: Intel Corporation 82574L Gigabit Network Connection [8086:10d3] |
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Fun with management cards | Created: 08.02.2009 01:33 |
Practically every server today comes with some sort of onboard management
interface. Through that interface, the server can - via network of course
- be remotely powered up, down or reset if it has crashed. A serial console
is practically always available too, which is everything you need for
linux or other proper (unixoid) operating systems. If you think you need
to run servers on windows, you'll have to get one of the really good ones
(and sometimes pay a bit extra for additional licenses), that allow you to
redirect graphical output, mouse and keyboard to your pc (usually through
a java applet). As an added bonus, they usually allow you to insert
an .iso file on your local hard drive into a virtual cdrom drive on the
server, so that you e.g. can boot from it. However, all major manufacturers have in the past managed or still manage to mess some things up in these management interfaces, so here is my personal list of favourite screwups:
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Musikdownloadversuche beim Bloed-Markt | Created: 01.02.2009 11:12 |
Letzte Woche sah ich bei
heise.de
dass der (ich-bin-doch-nicht-)bloed-markt sein Angebot
von dem in Deutschland leider immer noch ueblichen
DRM-Geficke auf reines MP3 umstellt, und bis 9. Februar
guenstige Einfuehrungsangebote hat: 300 Musiktitel fuer
50 cent pro Stueck, und 300 Alben fuer 5 Euro das Stueck. Es freut mich, dass es sich anscheinend endlich auch bis zu den hirntoten Managern der Musikindustrie herumgesprochen hat, dass es keine gute Idee ist, die zahlende Kundschaft mit DRM zu quaelen bis auch der letzte ehrliche Kaeufer vergrault ist. Ausserdem finde ich den Preis von 50 cent fuer ein gutes Lied durchaus fair - anders als die normalen Preise, die ich als ueberzogen bezeichnen wuerde. Das Angebot war also so interessant, dass ich es ausprobieren wollte. Zuerst positive Ueberraschung: sogar das Probehoeren (30 sec. Ausschnitt aus jedem Lied) klappt mit meinem Ubuntu problemlos. Also mal testweise zwei Stuecke geklickt und fuer 1 Euro gekauft. Oder auch nicht: Zur Bezahlung standen zur Auswahl:
Bei dieser Option wird die Abrechnung ueber worldpay durchgefuehrt, man landet also auf einer worldpay-Seite - und nach dem ersten "Weiter" Klick wurde ich von einer Fehlermeldung begruesst. Wirklich klasse. Wenigstens gibt die Fehlermeldung einen Anhaltspunkt wo es hakt: Man muss im Firefox third-party-cookies akzeptieren lassen. Danach liess sich die Bezahlung durchklicken - um auf der letzten Seite ein Popup (natuerlich von Firefox zuerst mal geblockt) mit einer absolut nichtssagenden Fehlermeldung zu liefern. Geklappt hat die Bezahlung aber wohl trotzdem, denn es kam eine Bestaetigung per Mail, mein Warenkorb war ploetzlich leer, und unter Downloads fand ich die 2 erworbenen Lieder - eines davon allerdings doppelt gelistet. Die MP3-Dateien inclusive cover-jpeg (in Briefmarkengroesse) liessen sich problemlos als .zip runterladen, die doppelt gelistete Datei war allerdings auch doppelt enthalten, einmal mit angehaengter (4) im Dateinamen. Egal, es hatte geklappt, ich war zufrieden. Die Zufriedenheit verschwand ganz schnell als ich es am naechsten Tag wieder probierte, diesmal mit mehr Liedern: Offenbar hatte der Server Alzheimer, denn bei praktisch jedem Klick wechselte mein Zustand zwischen "eingelogt" und "nicht eingelogt", "Warenkorb voll" und "Warenkorb leer", hin und her. Ausserdem hatte er meinen "Merkzettel" vergessen. Sonntag frueh klappte es dann wieder problemlos. Da wurde mir dann auch klar wieso das eine Lied doppelt war: Um auf die Seite zu kommen, auf der man alles zusammen als .zip runterladen kann, muss man bei irgendeinem Lied auf "Redownload anfordern" klicken. Dadurch wird genau dieses Lied aber doppelt in das .zip gepackt, und als Bonus: Man verbraucht damit auch 2 der maximal 3 Downloadversuche die man pro Lied hat, obwohl man ja ueberhaupt nur eine einzige Datei, naemlich das .zip, herunterlaedt. Fazit: Preise ok, aber leider nicht dauerhaft und fuer alles so. Shop vor dem Kauf benutzbar. Bezahlverfahren ein einziger Graus, Gefrickel hoch zehn. Und wenn man erstmal bezahlt hat, ist man ganz offensichtlich nicht mehr wichtig, denn die Bedienbarkeit des Downloadportals laesst stark zu wuenschen uebrig und hat offensichtlich Bugs. Sicher nichts was ich regelmaessig benutzen werde, dazu muessten sie erstmal ihren Webauftritt von jemandem ueberarbeiten lassen der sich mit sowas auskennt, und dauerhaft vernuenftige Preise bieten. |
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Parkplatz-Pfeil-Fail | Created: 31.01.2009 17:00 |
Der Laden bei dem ich ueblicherweise meinen Wocheneinkauf
taetige baut seit geraumer Zeit um, und hat im Zuge dessen
auch seinen Parkplatz umstrukturiert. Die geaenderte
Verkehrsfuehrung wurde mit aufgeklebten Markierungen
auf dem Pflaster kenntlich gemacht. Nur irgendwer muss
wohl ganz gewaltig gepennt haben beim Kleben, denn
seit mindestens einem Monat kann man auf dem Parkplatz
diese Markierungen sehen (der Bauzaun steht uebrigens noch nicht
lange da, vorher war die Strasse noch deutlich laenger):![]() Leider bin ich ein Fotographier-FAIL, daher hier eine Vergroesserung des relevanten Ausschnitts auf der man hoffentlich mehr erkennt: ![]() Ein Glueck dass diese Pfeile niemand beachtet, sonst wuerde es wohl irgendwann mal gewaltig krachen... |
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Nur nach Dingen fragen die nicht selbstverstaendlich sind! | Created: 30.01.2009 19:00 |
Am Mittwoch bekamen wir einen Anruf von dem grossen Storage-
Hersteller, der unsere neue Tape-Library liefert. Falls jemand
sich unter dem Begriff nichts vorstellen kann: Das ist im
Prinzip ein Schrank voller Bandkasetten mit Laufwerken
und einem Robotergreifarm, der bei Bedarf die benoetigten
Kasetten in eines der Laufwerke einlegt bzw. sie wieder
zurueckstellt wenn sie nicht benoetigt werden. Die Hardware war bei uns schon in Einzelteilen angeliefert worden, die Herren wollten wissen ob es okay waere, wenn sie Donnerstag morgen vorbeikommen um das Ding zu montieren. Wir waren einverstanden und sagten ihnen wo sie hinmuessen. Kurz danach bekamen wir einen zweiten Anruf, sie wollten noch kurz ein paar Fragen klaeren:
Am Donnerstag kamen die Herren zum vereinbarten Termin, und fingen mit dem Aufbau an. Kurz danach ueberraschten sie uns mit der Frage, wo denn der analoge Telefonanschluss sei. Fuer Remote Support braeuchte die Library einen analogen Telefonanschluss um "nach Hause zu telefonieren", und nein, das koennte man nicht ueber die 2 Gigabit Internetverbindung machen, das geht nur per Analogmodem. Also halten wir fest: In der Welt von Leuten die professionelle Storage-Produkte verkaufen ist es nicht selbstverstaendlich, dass in einem Rechenzentrum Strom und Netzwerk- oder gar Internet-anschluesse existieren. Wohl aber, dass es analoge Telefonanschluesse gibt. |
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Leap second on NTP | Created: 01.01.2009 23:42 | ||||||||||||
There was a leap second 23:59:60 on the 31st december of 2008 - right before the new year
started. If you were in the "GMT±0" timezone, you hopefully remembered
that, and didn't start
your fireworks too early. If you were in a different timezone, you didn't have that problem,
because the leap second happened either hour(s) before or past midnight for you. I'm pretty sure you always wondered, but never dared to ask, how that looks from a computer point of view. Well, the problem is that neither the NTP nor the unix (epoch) timestamps know the concept of leap seconds - the same timestamp exists twice, once for 23:59:60 and once for 0:00:00. In fact, here is what a ntp server with a refclock in germany saw during this leap second:
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